Read e-book online 100 methods for total quality management PDF

By Gopal K Kanji

From strength box research to `zero defects', from `brainstorming' to the Deming Wheel, this quantity meets the necessity for a quick, obtainable connection with the a hundred most often followed equipment for enforcing overall caliber management.

Central to the ebook is a extensive interpretation of TQM - the equipment addressed are proper to all these attracted to utilizing particular instruments, qualitative and quantitative, to aid problem-solving, research and assessment within the administration method. After an advent in brief outlining the elemental rules of TQM, the majority of the e-book then offers transparent, concise outlines of the a hundred equipment. It describes their objective, program - `how to exploit' - and advantages, with examples. A type o

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Extra info for 100 methods for total quality management

Sample text

The cumulative curve can be drawn to show the cumulative percentage from all causes. Interpret the results. Benefits When working in teams it can be difficult to reach agreement when people with different opinions want to follow different courses of action . Pareto analysis brings the facts to the attention of all members of the team to aid decision-making. Example Following manufacture of a printed circuit board, the board is tested to identify any faults. Table 1 shows the error description , error code and count of the number of errors.

3 Check: When proper steps have been taken to solve the problem , an investigation will take place to check whether the improvement process was successful. 4 Action: If the steps taken were successful , the new and better quality level should be accepted . If the steps taken were not successful , then the PDCA cycle should be repeated. Benefits It will help to ensure that the customer is always fully satisfied. Example A company implementing the TOM process used the Deming wheel for achieving continuous improvement of the various business processes in order to develop quality improvement of the whole organization .

When to use When trying to formalize operations to ensure consistency of approach. How to use There are 13 steps associated with building a quality management system (OMS) . 1 2 3 4 S 6 7 8 9 10 11 12 13 Obtain management understanding of, and commitment to, the quality management approach. Define the scope of the activities to be included in the OMS. Define the organizational structure and responsibilities of those within the scope of the OMS . Audit the existing systems and procedures against the requirements of the standard.

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