About Face 3: The Essentials of Interaction Design - download pdf or read online

By Alan Cooper, Robert Reimann, David Cronin

This thoroughly up-to-date quantity offers the powerful and useful instruments you must layout nice computer purposes, internet 2.0 websites, and cellular units. You’ll research the foundations of fine product habit and achieve an figuring out of Cooper’s Goal-Directed layout procedure, which consists of every thing from carrying out person examine to defining your product utilizing personas and situations. finally, you’ll gather the information to layout the absolute best electronic services and products.

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Extra resources for About Face 3: The Essentials of Interaction Design

Example text

A handful of uneasy technical writers, trainers, and product support people, along with a rising number of practitioners from another nascent field—usability—realized that something needed to change. The amazing growth and popularity of the Web drove that change, seemingly overnight. Suddenly, “ease of use” was a term on everyone’s lips. Traditional design professionals, who had dabbled in digital product design during the short-lived popularity of “multimedia” in the early nineties, leapt to the Web en masse.

It is up to you as a designer to determine how you can make the users of your product more effective. Software that enables users to perform their tasks without addressing their goals rarely helps them be truly effective. If the task is to enter 5000 names and addresses into a database, a smoothly functioning data-entry application won’t satisfy the user nearly as much as an automated system that extracts the names from the invoicing system. Although it is the user’s job to focus on her tasks, the designer’s job is to look beyond the task to identify who the most important users are, and then to determine what their goals might be and why.

The design process, which we describe in the remainder of this chapter and detail in the remaining chapters of Part I, provides a structure for determining the answers to these questions, a structure by which solutions based on this information can be systematically achieved. The Goal-Directed Design Process Most technology-focused companies don’t have an adequate process for usercentered design, if they have a process at all. But even the more enlightened organizations, those that can boast of an established process, come up against some critical issues that result from traditional ways of approaching the problems of research and design.

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